Online Dispute Resolution

In accordance with the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, regarding the resolution of online consumer disputes, HOTEL GUADALQUIVIR informs you that, in case of controversy, Resident Users of the European Union may go to the "Online Platform for Conflict Resolution" that the European Commission has developed, in order to try to resolve out of court any controversy arising from the provision of services by HOTEL GUADALQUIVIR. To access the “Online Platform for Conflict Resolution” you can do it through the following link: http://ec.europa.eu/consumers/odr/