INFORMATION COVID-19 FOR OUR CUSTOMERS
Concerned about the situation created by COVID-19 in our country, we want to publicize our commitment to the well-being, health and safety of our guests and workers in these extraordinary times.
Measurements. Taking care of you
The Hotel has been certified, for years, with ISO 9001 and ISO 14001 standards and the only hotel in Sanlúcar de Barrameda and surroundings that has such Quality Management and Environmental Management System certifications, which has a quality department that oversees for the fulfillment of the demanding established quality norms and it is in process of certification of the Q of tourist quality. Also in the process of new health certifications, "Safe Hospitality", "Safe tourism" and "Safe Andalusia".
We are following the instructions of the national and regional health authorities, adopting all the required measures and those of common sense itself. Our main priority continues to be the well-being and safety of our guests and the human team.
* The total disinfection of all the facilities and rooms has been carried out, before reopening, by a specialized company and with appropriate machinery. We have the corresponding Certificates at the Hotel Reception.
* We follow a protocol of complete cleaning of the rooms and at the exit of each client an air purification with professional ozone machines; care in cleaning each of the maneuverable mechanisms such as door and window knobs, remote controls, switches, taps, screens, locks, etc.
* We have hydroalcoholic gels for customer use in all departments and in each room.
Flexibility for your reservations
We offer flexible terms and conditions for reservations with our best available rate for both modifications and cancellations and flexibility in all reservations.
We are and will continue to be here for you
If you are planning to travel to this beautiful corner of our country, now or in the future, you can count on receiving the same excellent service and the maximum attention that our guests have always found in our hotel.
Our company has completed 40 years of experience, and with a guarantee of solidity and seriousness that, at this time, allows us to convey a message of tranquility to our clients. We are making every effort to welcome you back to our hotel.