INFORMATION COVID-19




Hotel Guadalquivir | Web Oficial
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INFORMATION COVID-19 FOR OUR CUSTOMERS

Concerned about the situation created by COVID-19 in our country, we want to publicize our commitment to the well-being, health and safety of our guests and workers in these extraordinary times.

Social commitment

Currently, our hotel is temporarily closed due to the situation caused by the pandemic. Although, we want to report that when the state of alarm was declared in March, our hotel was placed at the disposal of the health authorities, without its use having been necessary.

Our company owns a Nursing Home located in Morón de la Frontera (Seville) and we are happy that in all this time there has been no contagion, either in Grandparents or in the health personnel who work in it. With our own means we have been able to obtain the PCR test of the COVID-19 and carry it out, giving all the negative personnel; Subsequently, the Andalusian Government carried out rapid tests on all, also being negative, and the UME also carried out a complete disinfection of the center.

Measurements. Taking care of you

The Hotel has been certified, for years, with ISO 9001 and ISO 14001 standards and the only hotel in Sanlúcar de Barrameda and surroundings that has such Quality Management and Environmental Management System certifications that has a quality department that ensures the fulfillment of the demanding established quality norms and is in process of certification of the Q of tourist quality.

We are following the instructions of the national and regional health authorities, ensuring that we are prepared to adopt all the measures required of us and those of our own common sense. Our main priority continues to be the well-being and safety of our guests and the human team.

We are purchasing disinfection equipment and products. Components of our team are receiving specific instructions and increased cleaning and hygiene measures in all facilities to provide safe and clean environments for everyone. We advance:

* Total disinfection of all facilities and rooms, prior to opening, by a specialized company and with appropriate machinery. We will have the corresponding Certificates at the Hotel Reception.

* Complete cleaning of the rooms, at the exit of each client, with professional ozone machines; care in cleaning each of the maneuverable mechanisms such as door and window knobs, remote controls, switches, taps, screens, locks, etc.

* Disinfectant products for customer use in all departments and in each room.

* At the time, also measures that are required of us by the Authorities.

Flexibility for your reservations

We have proceeded to the full and immediate refund of all cancellations received throughout the state of Alarma.

We offer flexible terms and conditions for reservations with our best available rate for both modifications and cancellations.

Due to the uncertainty of the situation, we are offering flexibility in all reservations.

We are and will continue to be here for you

If you are planning to travel to this beautiful corner of our country, now or in the future, you can count on receiving the same excellent service and the maximum attention that our guests have always found in our hotel.

Our company has completed 40 years of experience, and with a guarantee of solidity and seriousness that, at the moment, allows us to convey a message of tranquility to our clients. We are convinced that this will happen and we are doing everything we can to welcome you back to our hotel when the situation returns to normal.
ISO9001 certificate
ISO14001 certificate
Tourist Quality Commitment

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